Telecare Call Centre Work and Ageing in Place

Simple item page
dc.contributor.authorProcter, Rob
dc.contributor.authorWherton, Joe
dc.contributor.authorGreenhalgh, Trish
dc.contributor.authorSugarhood, Paul
dc.contributor.authorRouncefield, Mark
dc.contributor.authorHinder, Sue
dc.date.accessioned2020-06-06T13:06:31Z
dc.date.available2020-06-06T13:06:31Z
dc.date.issued2016
dc.description.abstractWe report findings from a study of call centre staff working to deliver a telecare service designed to enable older people to ‘age in place’. We show the steps they routinely take to produce a care system on behalf of their clients and their families that is both workable within the constraints of available resources and fit-for-purpose. In doing so, we have seen how call centre staff share with one another their experiences and solutions to problems, carry out liaison work with networks of lay carers, and generally act as the ‘glue’ providing the all-important link between otherwise fragmented services. We conclude with some thoughts on the significant technical and organizational challenges if the ‘ageing in place’ vision is to be realized in a practical, secure, dependable and cost-effective way.de
dc.identifier.doi10.1007/s10606-015-9242-5
dc.identifier.pissn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1007/s10606-015-9242-5
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/3835
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 25, No. 1
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectAgeing in place
dc.subjectAssisted living
dc.subjectCall centre work
dc.subjectCo-production
dc.subjectCollaboration
dc.subjectTelecare
dc.subjectTelehealth
dc.titleTelecare Call Centre Work and Ageing in Placede
dc.typeText/Journal Article
gi.citation.endPage105
gi.citation.startPage79

Files

Collections

JCSCW Vol. 25 (2016)