Trust-Building in Peer-to-Peer Carsharing: Design Case Study for Algorithm-Based Reputation Systems

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dc.contributor.authorNeifer, Thomas
dc.contributor.authorBossauer, Paul
dc.contributor.authorPakusch, Christina
dc.contributor.authorBoehm, Lukas
dc.contributor.authorLawo, Dennis
dc.date45444
dc.date.accessioned2024-08-02T05:23:24Z
dc.date.available2024-08-02T05:23:24Z
dc.date.issued2024
dc.description.abstractPeer-to-peer sharing platforms become increasingly important in the platform economy. From an HCI-perspective, this development is of high interest, as those platforms mediate between different users. Such mediation entails dealing with various social issues, e.g., building trust between peers online without any physical presence. Peer ratings have proven to be an important mechanism in this regard. At the same time, scoring via car telematics become more common for risk assessment by car insurances. Since user ratings face crucial problems such as fake or biased ratings, we conducted a design case study to determine whether algorithm-based scoring has the potential to improve trust-building in P2P-carsharing. We started with 16 problem-centered interviews to examine how people understand algorithm-based scoring, we co-designed an app with scored profiles, and finally evaluated it with 12 participants. Our findings show that scoring systems can support trust-building in P2P-carsharing and give insights how they should be designed.de
dc.identifier.doi10.1007/s10606-022-09461-4
dc.identifier.issn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1007/s10606-022-09461-4
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/5154
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 33, No. 2
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectCar Telematics
dc.subjectP2P carsharing
dc.subjectReputation systems
dc.subjectScoring
dc.subjectTrust
dc.titleTrust-Building in Peer-to-Peer Carsharing: Design Case Study for Algorithm-Based Reputation Systemsde
dc.typeText/Journal Article
mci.reference.pages137-171

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JCSCW Vol. 33 (2024)