Sharing Knowledge and Expertise: The CSCW View of Knowledge Management

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dc.contributor.authorAckerman, Mark S.
dc.contributor.authorDachtera, Juri
dc.contributor.authorPipek, Volkmar
dc.contributor.authorWulf, Volker
dc.date.accessioned2020-06-06T13:06:56Z
dc.date.available2020-06-06T13:06:56Z
dc.date.issued41487
dc.description.abstractKnowledge Management (KM) is a diffuse and controversial term, which has been used by a large number of research disciplines. CSCW, over the last 20 years, has taken a critical stance towards most of these approaches, and instead, CSCW shifted the focus towards a practice-based perspective. This paper surveys CSCW researchers’ viewpoints on what has become called ‘knowledge sharing’ and ‘expertise sharing’. These are based in an understanding of the social contexts of knowledge work and practices, as well as in an emphasis on communication among knowledgeable humans. The paper provides a summary and overview of the two strands of knowledge and expertise sharing in CSCW, which, from an analytical standpoint, roughly represent ‘generations’ of research: an ‘object-centric’ and a ‘people-centric’ view. We also survey the challenges and opportunities ahead.de
dc.identifier.doi10.1007/s10606-013-9192-8
dc.identifier.pissn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1007/s10606-013-9192-8
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/3911
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 22
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectcollective intelligence
dc.subjectcollective memory
dc.subjectCSCW
dc.subjectexpert finder
dc.subjectexpertise finding
dc.subjectexpertise location
dc.subjectexpertise sharing
dc.subjectknowledge management
dc.subjectknowledge sharing
dc.subjectorganizational memory
dc.subjectsociotechnical
dc.titleSharing Knowledge and Expertise: The CSCW View of Knowledge Managementde
dc.typeText/Journal Article
gi.citation.endPage573
gi.citation.startPage531

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JCSCW Vol. 22 (2013)