Chalk and Cheese: BPR and ethnomethodogically informed ethnography in CSCW

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dc.contributor.authorRandall, Dave
dc.contributor.authorRouncefield, Mark
dc.contributor.authorHughes, John A.
dc.date.accessioned2017-04-15T11:54:02Z
dc.date.available2017-04-15T11:54:02Z
dc.date.issued1995
dc.description.abstractRecently a number of methodological approaches have been presented as proffering radical solutions to organisational change. This paper discusses one such approach, Business Process Re-engineering (BPR) and contrasts it with Ethnography, a method that has gained some prominence in CSCW. The paper suggests, using a number of empirical examples, that despite some superficial similarities, the two approaches differ markedly in their analytical purchase. In particular, ethnography's emphasis on understanding 'systems' within the situated context of the work setting rather than as an abstract model of process, has consequences for the successful identification and implementation of system re-design.
dc.identifier.isbn978-94-011-0349-7
dc.language.isoen
dc.publisherKluwer Academic Publishers, Dordrecht, The Netherlands
dc.relation.ispartofECSCW 1995: Proceedings of the Fourth European Conference on Computer Supported Cooperative Work
dc.relation.ispartofseriesECSCW
dc.titleChalk and Cheese: BPR and ethnomethodogically informed ethnography in CSCW
dc.typeText
gi.citation.endPage328
gi.citation.startPage313
gi.conference.date10–14 September 1995
gi.conference.locationStockholm, Sweden
gi.conference.sessiontitleFull Papers

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ECSCW 1995: Proceedings of the Fourth European Conference on Computer Supported Cooperative Work