Shift Changes, Updates, and the On-Call Architecture in Space Shuttle Mission Control

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dc.contributor.authorPatterson, Emily S.
dc.contributor.authorWoods, David D.
dc.date.accessioned2020-06-06T06:53:19Z
dc.date.available2020-06-06T06:53:19Z
dc.date.issued37135
dc.description.abstractIn domains such as nuclear power, industrialprocess control, and space shuttle missioncontrol, there is increased interest inreducing personnel during nominal operations. An essential element in maintaining safeoperations in high risk environments with this`on-call' organizational architecture is tounderstand how to bring called-in practitionersup to speed quickly during escalatingsituations. Targeted field observations wereconducted to investigate what it means toupdate a supervisory controller on the statusof a continuous, anomaly-driven process in acomplex, distributed environment. Sixteenshift changes, or handovers, at the NASAJohnson Space Center were observed during theSTS-76 Space Shuttle mission. The findingsfrom this observational study highlight theimportance of prior knowledge in the updatesand demonstrate how missing updates can leaveflight controllers vulnerable to beingunprepared. Implications for mitigating riskin the transition to `on-call' architecturesare discussed.de
dc.identifier.doi10.1023/A:1012705926828
dc.identifier.pissn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1023/A:1012705926828
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/3591
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 10, No. 3-4
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectanomaly
dc.subjectcommon ground
dc.subjectdecision
dc.subjectethnography
dc.subjectevent
dc.subjectknowledge
dc.subjectmutual awareness
dc.subjectobservation
dc.subjectplan
dc.subjectshift change
dc.subjectupdate
dc.titleShift Changes, Updates, and the On-Call Architecture in Space Shuttle Mission Controlde
dc.typeText/Journal Article
gi.citation.endPage346
gi.citation.startPage317

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JCSCW Vol. 10 (2001)