Journal Article

The Metamorphoses of Workflow Projects in their Early Stages

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Date

2005, 2005

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Source

Computer Supported Cooperative Work (CSCW): Vol. 14, No. 5

Publisher

Springer

Abstract

Empirical studies on workflow usually focus on systems which have already been introduced and on the problems which occur with these systems if exceptional cases differ from the regular business processes. This study focuses on the problems that occur in the early stages of projects intended to introduce workflow systems but which do not inevitably succeed. In most cases the companies under investigation eventually introduced other types of software, or the business processes were merely analysed and improved but not automated during the project. We explain this phenomenon by referring to Orlikowski’s concept of metamorphoses which analysed organizational change under conditions of groupware usage. A number of empirical details in our study of seven companies during a 4-year period can be related to this concept as well as to literature on workflow. In our ex-post study of the workflow projects we concluded that paradoxically starting with a workflow project might be an appropriate way of introducing improvement in cooperation and coordination without using workflow management technology and that concepts for flexible workflow technology are of minor relevance for this improvement.

Description

Herrmann, Thomas; Hoffmann, Marcel (2005): The Metamorphoses of Workflow Projects in their Early Stages. Computer Supported Cooperative Work (CSCW): Vol. 14, No. 5. DOI: 10.1007/s10606-005-9006-8. Springer. PISSN: 1573-7551. pp. 399-432

Keywords

business processes, flexibility, process modelling, project management, workflow-management system

Citation

DOI

10.1007/s10606-005-9006-8

URI

URI

http://dx.doi.org/10.1007/s10606-005-9006-8
 https://dl.eusset.eu/handle/20.500.12015/3672

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JCSCW Vol. 14 (2005)

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Referenced By

Number of citations to item: 17

  • Alexander Nolte, Michael Prilla (2012): Normal Users Cooperating on Process Models: Is It Possible at All?, In: Lecture Notes in Computer Science, doi:10.1007/978-3-642-33284-5_5
  • Emily J. Haas, Andrew B. Cecala, Jay F. Colinet (2019): Comparing the Implementation of Two Dust Control Technologies from a Sociotechnical Systems Perspective, In: Mining, Metallurgy & Exploration 4(36), doi:10.1007/s42461-019-0063-9
  • Hajo A. Reijers, Minseok Song, Byungduk Jeong (2008): Analysis of a collaborative workflow process with distributed actors, In: Information Systems Frontiers 3(11), doi:10.1007/s10796-008-9092-5
  • Hajo A. Reijers, Minseok Song, Byungduk Jeong (2000): On the Performance of Workflow Processes with Distributed Actors: Does Place Matter?, In: Lecture Notes in Computer Science, doi:10.1007/978-3-540-75183-0_3
  • Claus Bossen, Timo Leimbach (2017): Project Management Practices as a Subject of Research for CSCW, In: Proceedings of the ACM on Human-Computer Interaction CSCW(1), doi:10.1145/3134660
  • Alexander Nolte, Thomas Herrmann (2016): Facilitating Participation of Stakeholders During Process Analysis and Design, In: COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems, 23-27 May 2016, Trento, Italy, doi:10.1007/978-3-319-33464-6_14
  • H.A. Reijers, I. Vanderfeesten, W.M.P. van der Aalst (2016): The effectiveness of workflow management systems: A longitudinal study, In: International Journal of Information Management 1(36), doi:10.1016/j.ijinfomgt.2015.08.003
  • Gerhard Fischer, Thomas Herrmann (2015): Meta-design: Transforming and Enriching the Design and Use of Socio-technical Systems, In: Computer Supported Cooperative Work, doi:10.1007/978-1-4471-6720-4_6
  • Deana D. Pennington (2010): The Dynamics of Material Artifacts in Collaborative Research Teams, In: Computer Supported Cooperative Work (CSCW) 2(19), doi:10.1007/s10606-010-9108-9
  • Gerhard Fischer, Thomas Herrmann (2000): Socio-Technical Systems, In: Knowledge and Technological Development Effects on Organizational and Social Structures, doi:10.4018/978-1-4666-2151-0.ch001
  • François Charoy, Adnene Guabtni, Miguel Valdes Faura (2006): A Dynamic Workflow Management System for Coordination of Cooperative Activities, In: Lecture Notes in Computer Science, doi:10.1007/11837862_21
  • Lisa F. Seymour, Ashley Koopman (2021): Analysing factors impacting BPMS performance: a case of a challenged technology adoption, In: Software and Systems Modeling 3(21), doi:10.1007/s10270-021-00922-w
  • Hajo A. Reijers (2006): Implementing BPM systems: the role of process orientation, In: Business Process Management Journal 4(12), doi:10.1108/14637150610678041
  • Michael Prilla (2010): Models, Social Tagging and Knowledge Management – A fruitful Combination for Process Improvement, In: Lecture Notes in Business Information Processing, doi:10.1007/978-3-642-12186-9_25
  • F. Cabitza, G. Viscusi (2011): Care and Enterprise Systems: An Archeology of Case Management, In: Information Technology and Innovation Trends in Organizations, doi:10.1007/978-3-7908-2632-6_56
  • Alexander Nolte, Michael Prilla (2013): Anyone can use Models, In: International Journal of e-Collaboration 4(9), doi:10.4018/ijec.2013100104
  • Gerhard Fischer, Thomas Herrmann (2011): Socio-Technical Systems, In: International Journal of Sociotechnology and Knowledge Development 1(3), doi:10.4018/jskd.2011010101
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