ECSCW 2021: Proceedings of the 19th European Conference on Computer Supported Cooperative Work
The European Conference on Computer-Supported Cooperative Work is an international venue on practice-centred computing and the design of cooperation technologies. It is a series of conferences on computer-supported cooperative work located in Europe that was established in 1989. The 19th edition of ECSCW will take place online via remote channels and in Zurich, Switzerland, from 7th to 11th June 2021. Remote participation is available for everyone. The organizers are looking into options for a hybrid conference.
Conference Website: https://ecscw.eusset.eu/2021/
General Co-chairs
- Gerhard Schwabe, University of Zurich, Switzerland
- Mateusz Dolata, University of Zurich, Switzerland
Journal Papers Chairs
- Adriana Vivacqua, Federal University of Rio de Janeiro, Brazil
- Christine Wolf, IBM Research Almaden, USA
- Michael Prilla, Clausthal University of Technology, Germany
Exploratory Papers Chairs
- Antonietta Grasso, Naver Labs Europe, France
- Kevin Crowston, Syracuse University, USA
Notes Chairs
- Maurizio Teli, Aalborg University, Denmark
- Nelson Tenório, UniCesumar, Brazil
Posters & Demos Chairs
- Verena Fuchsberger, University of Salzburg, Austria
- Anton Fedosov, University of Zurich, Switzerland
Panels Chairs
- Chiara Rossitto, Stockholm University, Sweden
- Ingrid Erickson, Syracuse University, USA
Workshops & Masterclasses Chairs
- Gerolf Nauwerck, Uppsala University, Sweden
- Claudia-Lavinia Ignat, Inria Research, France
Doctoral Colloquium Chairs
- Dave Randall, University of Siegen, Germany
- Mark Rouncefield, Lancaster University, UK
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- Journal Article(Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design(Computer Supported Cooperative Work, Vol. 29, 2020) Saatçi, Banu; Akyüz, Kaya; Rintel, Sean; Klokmose, Clemens NylandstedDespite sophisticated technologies for representational fidelity in hybrid meetings, in which co-located and remote participants collaborate via video or audio, meetings are still often disrupted by practical problems with trying to include remote participants. In this paper, we use micro-analysis of three disruptive moments in a hybrid meeting from a global software company to unpack blended technological and conversational practices of inclusion and exclusion. We argue that designing truly valuable experiences for hybrid meetings requires moving from the traditional, essentialist, and perception-obsessed user-centered design approach to a phenomenological approach to the needs of meetings themselves. We employ the metaphor of ‘configuring the meeting’ to propose that complex ecologies of people, technology, spatial, and institutional organization must be made relevant in the process of design.
- Journal ArticleStreaming your Identity: Navigating the Presentation of Gender and Sexuality through Live Streaming(Computer Supported Cooperative Work, Vol. 29, 2020) Freeman, Guo; Wohn, Donghee YvetteThe digital presentation of gender and sexuality has been a long-standing concern in HCI and CSCW. There is also a growing interest in exploring more nuanced presentations of identity afforded in emerging online social spaces that have not been thoroughly studied. In this paper, we endeavor to contribute towards this research agenda in yet another new media context -- live streaming -- by analyzing female and LGBTQ streamers’ practices to present and manage their gender identity and sexual identity. Our findings highlight streamers’ gender representation and sexual representation as a demonstration of controlling their own bodies, an awareness of the audiences and the resistance to their expectations, and an exhibition of the affordances and power structure of the specific online social space. We extend existing studies on live streaming by exploring the understudied gender identity and sexual identity aspect of the streaming practices. We also highlight the less audience/performance-oriented but more self-driven aspect of digital representations and the importance of affirmation and empowerment in this process. We add nuance to the existing HCI/CSCW studies on gender and sexuality by investigating a highly dynamic, interactive, and multilayered self-presentation mechanism emerging in live streaming and point to the need for potential new lenses to analyze technology-supported identity construction.
- Text DocumentInfrastructuring for organizational resilience: Experiences and perspectives for business continuity(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Syed, Hussain Abid; Schorch, Marén; Ankenbauer, Sam Addison; Hassan, Sohaib; Meisner, Konrad; Stein, Martin; Skudelny, Sascha; Karasti, Helena; Pipek, VolkmarThis workshop discusses organizational resilience and resilient infrastructures by uniting researchers, professionals, and experts from various disciplines. Workplace studies and organizational settings have always been an integral theme in computer-supported cooperative work (CSCW) research. This workshop hopes to broaden this research horizon by overlapping the multidisciplinary perspectives of resilience and crisis research with human-computer interaction (HCI), CSCW, organizational, and business studies. The COVID-19 pandemic and the subsequent physical and social constraints have been detrimental to the activities of different organizations, especially to small and medium enterprises (SMEs). SMEs must recognize and search for opportunities to adapt to this crisis by developing resilient organizational infrastructures. These adaptations can be crucial to overcoming the current disruptions challenging the continued existence keeping in view the intrinsic diversification of various business and industrial sectors. How organizational infrastructures can be designed to instill resilient properties like adaptive capacity, self-adjustment and continuity? We intend to focus on bringing this discussion under the umbrella of CSCW to explore the potentials of collaboration and cooperative work in organizational infrastructure. Through this workshop, we offer research prospects by applying organizational resilience theories to study organizational infrastructure and infrastructuring activities, which can be used for their prospective transformations into resilient infrastructures.
- Conference PaperHiveToHive: Creating Connectedness Over a Distance(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Yogarasa, Mathanki; Olesen, Jeppe; Cheon, EunjeongWith social distancing becoming the norm in society as a result of the COVID-19 pandemic, the need for connectedness is more important than ever. While current communication technologies such as the smartphone and email connect us with others, they don’t necessarily create a feeling of connectedness. To explore alternative ways to promote such feelings, we developed ‘HiveToHive’, a wall-mountable interactive device intended to increase connectedness to distant loved ones using short text messages. HiveToHive consists of individual, connectable, hexagon-shaped touchscreen devices called Hives. Each Hive represents a one-to-one connection between the user and a loved one. During the user evaluation, we found that HiveToHive increased participants’ feelings of connectedness with others.
- Journal ArticleBrokerbot: A Cryptocurrency Chatbot in the Social-technical Gap of Trust(Computer Supported Cooperative Work, Vol. 30, 2021) Lee, Minha; Frank, Lily; Ijsselsteijn, WijnandCryptocurrencies are proliferating as instantiations of blockchain, which is a transparent, distributed ledger technology for validating transactions. Blockchain is thus said to embed trust in its technical design. Yet, blockchain’s technical promise of trust is not fulfilled when applied to the cryptocurrency ecosystem due to many social challenges stakeholders experience. By investigating a cryptocurrency chatbot (Brokerbot) that distributed information on cryptocurrency news and investments, we explored social tensions of trust between stakeholders, namely the bot’s developers, users, and the bot itself. We found that trust in Brokerbot and in the cryptocurrency ecosystem are two conjoined, but separate challenges that users and developers approached in different ways. We discuss the challenging, dual-role of a Brokerbot as an object of trust as a chatbot while simultaneously being a mediator of trust in cryptocurrency, which exposes the social-technical gap of trust. Lastly, we elaborate on trust as a negotiated social process that people shape and are shaped by through emerging ecologies of interlinked technologies like blockchain and conversational interfaces.
- Conference PaperIs brainstorming a final frontier in the digitalization of design work?(Computer Supported Cooperative Work, 2021) Frich, JonasThis work explores the publicly available annual Design Tools Survey from 2017 to 2020 to find that brainstorming and ideation consistently appear to be the only activity where professional designers make elaborate use of analog tools, like pens, paper, and whiteboards. Furthermore, this predisposition for the analog appears to be reliable for both freelancers designers to larger design teams, as well as novice to very seasoned designers. These findings are discussed in relation to collaborative design work and the interactive qualities of the tools.
- Conference PaperDesigning for Local Economies of Personal Artifacts(Computer Supported Cooperative Work, 2021) Fedosov, Anton; Cheok, Mervin; Huang, ElaineMany non-profit resource sharing organizations and collectives (e.g., libraries of things) and local peer-to-peer exchange initiatives leverage underutilized personal resources, such as household tools, to optimize their use. These local sharing initiatives and arrangements often suffer from challenges of continued participation, visibility of members’ interactions as well as interpersonal trust among the membership, which prevent their sustainable development. In prior work, we engaged in a field study of Pumpipumpe, a local resource sharing community in Switzerland to identify members’ needs and requirements to support sharing practices among neighbors. Following insights from this study, we conducted a generative participatory workshop with six community members and design and sustainability experts to approach these emergent challenges. We present the design artifacts that we have developed for the co-creation workshop as well as three design alternatives that our participants conceptualized to address issues of visibility of social interactions and trust among neighbors.
- Conference PaperExploring Possible Futures With Computational Media(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Borowski, MarcelWhen thinking about software, we often think about applications with a fixed set of functionality that are tied to particular devices. While applications provide functionality for their use cases, e.g., a word processor for writing text, they are usually inflexible in providing functionality beyond their often narrow use case. An alternative model considers software as a medium — Kay and Goldberg think of it as expressive and malleable as paper or clay. My research explores computational media and possible futures of software built with computational media by following an explorative and qualitative research approach using high-fidelity prototypes. I present preliminary results of properties of computational media, the potentials and limits of them, and use cases where software built with computational media excels. With my research, I aim to contribute to rethinking applications as the predominant model of software, shifting software towards a more malleable foundation, overcoming the boundaries of applications and devices.
- Journal ArticleContext-based Automated Responses of Unavailability in Mobile Messaging(Computer Supported Cooperative Work, Vol. 30, 2021) Jain, Pranut; Farzan, Rosta; Lee, Adam J.
- Conference Paper“Should We Meet IRL?": Gauging Matches in Virtual Reality(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Yeleswarapu, Tejaswini; Nair, Pranav; Rangaswamy, NimmiVirtual Reality has evolved as a powerful, embedded and immersive technology medium to transform dating experiences. However, there is no rigorous CSCW research examining ‘dating’ in VR, despite social interaction being a serious topic of exploration. We aim to push the CSCW discourse on social interaction further by analyzing the dynamics of romantic reciprocality in a fully immersive VR application. Through a qualitative study of 30 participants in 15 pairs, we examine a customizable VR application ‘RecRoom’ as a dating technology medium to analyze how dimensions of interaction - including but not limited to voice, haptics and spatiality - influence dynamics of dating experiences. We employ Tinder as a contrasting chat based medium to situate and deepen our learnings about dating in VR. Our study finds VR allowing users to efficiently and effectively ‘gauge’ matches resulting in well informed decisions to meet (or not) virtual partners ’IRL’ or in real life than existing chat based mediums like Tinder. We believe this leads to improved experience of first dates.
- Conference PaperA Survey of Digital Working Conditions of Danish Knowledge Workers(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Nouwens, Midas; Nylandsted Klokmose, ClemensWe present a representative survey of the digital working conditions of 466 Danish knowledge workers. We provide data on 1) the hardware and software they use to accomplish their main job activities, 2) the strategies they use to personalise their software, and 3) their digital competences. Our results show that the average Danish knowledge worker primarily uses a laptop and a smartphone to accomplish their work; they use an average of four software applications, mostly developed by large US corporations; they infrequently personalise their software using built-in settings and rarely personalise using plugins, scripts, or reprogramming; they are most capable in using collaboration and communication tools, feel more comfortable formatting other worker’s digital content than creating their own, and are confident they can solve most technical issues. These results put into question the relevance of the long-standing Personal Computing dream envisioned by HCI pioneers, highlights the tensions between software applications and the digital sovereignty of the European continent, and emphasise the importance of including digital tools in our conceptualisation and regulation of working conditions.
- Text DocumentPlatform-Supported Cooperative Work(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Farshchian, Babak A.; Grisot, Miria; Hochwarter, Stefan; Sigríður Islind, Anna; Mikalsen, Marius; Parmiggiani, Elena; Vassilakopoulou, PolyxeniPlatformization is transforming the way work is organized in a variety of businesses. The CSCW literature contains substantial amount of research on platforms, but this research to date has mainly been focusing on two-sided global platforms such as social media, on-demand labor, and crowdsourcing platforms. In many European countries, platformization of traditional organizations, both private and public, is well underway and accelerated by the pandemic. Platformization as a process can affect how we design systems –i.e. the platform itself and its peripheral applications and customizations –and how we use platforms for collaboration. Through this workshop we want to engage academics and practitioners in a discussion of the platformization of collaborative work in organizations. Topics include but are not limited to platform design and development, platformization processes, and platforms and work practice evolution. The socio-technical nature of platforms indicates that working across disciplines has become crucial for platform research. We therefore invite participants from all relevant disciplines.
- Conference PaperGender and Discussion in Innovation Design(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Ashcroft, AliceWhen it comes to gender and design there seems to be a gap in the literature focusing on the effect gender has on discussions which influences the design decisions being made. This research aims to uncover if there is any effect, and then how this can be mitigated or used to the advantage of the users. So far, this research has looked at the conversations which has taken place, and the aim going forward is to look at the products being designed and to uncover how gender may have played a part in their creation.
- Text DocumentChallenges of transferring UX designs and insights across products and services(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Fedosov, Anton; Boos, Daniel; Schmidt-Rauch, Susanne; Ojala, Jarno; Lewkowicz, MyriamThe increased popularity of UX design practices in the industry led to the creation of more usable, useful, and enjoyable digital products and services. Nonetheless, the scope of the UX efforts generally concerns a single product or project under development. In this workshop, we call for the shift beyond a single product paradigm towards a more ecosystemic approach in UX design to create long-lasting, reusable, and transferable UX artifacts. Gathering a group of scholars who are interested in UX processes at work, and UX practitioners, leaders, and managers, we aim to synthesize the current state of the discussion to create a UX research agenda for designing integrated digital work environments, unpacking development, users, and change perspectives to aid knowledge transfer across projects and overtime.
- Text DocumentThematic Analysis for Interactive Systems Design: A Practical Exercise(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Pinatti de Carvalho, Aprecido FabianoWithin the fields of Human-Computer Interaction (HCI) and Computer- Supported Cooperative Work (CSCW), there is a wide acknowledgement that, in order to design useful and usable interactive systems, it is key to accurately understand users, their contexts and the practices they engage with. For that, HCI and CSCW professionals have for long been drawing on socio-scientific methods as a means towards it. While much has been said in terms of methods that can be used to capture the user contexts and associated practices, considerably less is found on how the collected data can be systematically analysed, in order to generate trustworthy representations of what has been heard and observed from participants. One possible reason for that is the lack of training of researchers in the area to use appropriate data analysis techniques. This masterclass sets out to address this gap. It aims at providing HCI and CSCW researchers and practitioners with deep knowledge about one of the most popular data analysis technique of the moment: Thematic Analysis (TA). Through a practical exercise, the masterclass will introduce and explore the procedures involved in carrying out TA, so to equip professionals from the field with the necessary tools to have a good understanding of the relevant user contexts and practices for the design of innovative, useful and usable interactive systems.
- Conference PaperHow can we facilitate the active involvement of stakeholders in eHealth action research projects?(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Oberschmidt, Kira
- Conference PaperDesign Considerations for Trust in situated Human-Robot Interaction(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Schwaninger, Isabel
- Journal ArticleTensions in Representing Behavioral Data in an Electronic Health Record(Computer Supported Cooperative Work, Vol. 30, 2021) Marcu, Gabriela; Dey, Anind K.; Kiesler, Sara
- Conference PaperPerformative Practices and States of Play: Exploring the Role of Arts and Culture in the Co-Creation of Anticipatory Governance Dynamics(Computer Supported Cooperative Work, 2021) Crombie, David; Kollegala, Revathi; Zehle, SoenkeAs the question of anticipation moves center stage in design-driven policy and governance development processes, anticipatory approaches to governance have expanded the focus of such exploration to concerns ranging from the co-creation of scenarios to complexity management strategies. Through anticipate, a non-disciplinary research network initiated and coordinated by arts and culture organizations interested in collective agency and intelligence, the authors have explored and engaged with this dynamic. To facilitate critical assessments of the paradigms that inform the design and widespread adoption of predictive systems, we have reframed anticipation as a collective intelligence design research agenda. Exploring and engaging with research affirming the centrality of collective, cooperative and co-creative dynamics in the design of socio-technological systems, the anticipate network focuses on the aesthetic practices through which such agency and intelligence become tangible. Introducing the OECD’s work on anticipatory innovation governance, this essay aims to contribute to these conversations on co-creative systems design by making the case for the inclusion of arts-and-culture approaches in anticipation-oriented policy and governance development processes.
- Conference PaperDigital Twin, support for collaborative practice: application to the railway system(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Stalder, CorenticThe digital twin is one of the promising technological concepts of the Industry 4.0. However, few research deals with the cooperative use of the digital twin. Through this PhD project, I aim to study how the digital twin of the French railway infrastructure can improve the coordination between the stakeholders of its maintenance . In order to study this, I am conducting a multisited ethnography to identify the coordination mechanisms that are involved in the work scheduling activity. I am planning to study more in depth how the digital twin can support cooperative practices by using technological probes. PhD Research context