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Understanding the changes in railway maintenance work: a sociotechnical perspective
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Date
2024
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European Society for Socially Embedded Technologies (EUSSET)
Abstract
Railway maintenance work is relatively unknown to the general public, and sociologists have shown little interest in it. It is an outdoor job, punctuated by interventions, equipped with a lot of artifacts and distributed on the rails. This paper presents my PhD work, at the intersection between the concerns of the sociology of work, concerned with studying and characterizing this professional activity, and the CSCW, particularly around the method of technology probes and discussions between ethnography and design.