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- Conference PaperExploring collaborative practices in qualitative analysis: The case of GTM(Proceedings of the 22nd European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centered Computing on the Design of Cooperation Technologies – Doctoral Colloquium Contributions, 2024) Coeuret, MargauxThis doctoral research project aims to study the collaborative practices of social scientists who use Grounded Theory Methodology (GTM). The main objective is to analyze how these researchers organize their collaboration within the analysis process of GTM. The study will first review the literature to understand the evolution of cooperation within GTM, which includes cooperative data collection, joint theorizing, and peer validation. A field study will then focus on social scientists at the University of Liège, including observations, interviews, and scenarios. This fieldwork will be enriched by including design sciences researchers from the Université de Technologie de Troyes. In the final phase of this research, the potential of artificial intelligence and data visualization in survey assistance, case clustering, and theorizing will be explored. To overcome the current limitations of CAQDAS software, a proposal for a collaboration tool aligned with GTM practices will be put forward. This research will contribute to a deeper understanding of researchers’ GTM collaboration practices and tools.
- Conference PaperFrictional AI. Designing Desirable Inefficiencies in Decision Support Systems for Knowledge Work(Proceedings of the 22nd European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centered Computing on the Design of Cooperation Technologies – Doctoral Colloquium Contributions, 2024) Natali, ChiaraMy research involves the conceptualization of ‘Frictional AI’ as a novel approach for enhancing cognitive engagement in Decision Support Systems (DSS) through intentional design inefficiencies. Through empirical studies and theoretical analysis, I explore the balance between human intuition and automation-induced enhancements to decision-making in medical diagnostics. With the introduction and assessment of four distinct frictional protocols (cautious, comparative, judicial, and adjunct), this design framework prioritizes the efficacy and integrity of human knowledge work, ensuring that professionals are engaged, critical thinkers, capable of counteracting automation bias and deskilling–even at a slight cost in efficiency and comfort.
- Conference PaperCo-designing a Socio-Technical Solution to Mitigate Workplace Communication Overload: An Interdisciplinary Practice-Based Study(Proceedings of the 22nd European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centered Computing on the Design of Cooperation Technologies – Doctoral Colloquium Contributions, 2024) Romero Goldar, Maria SolThe proliferation of Information and Communication Technologies (ICTs) in professional environments has led to an increase in communication activities, resulting in communication overload. This thesis seeks to address this challenge by proposing a socio-technical solution. Using a co-design methodology that integrates workshops, ethnography and interviews, the study explores workers' communication practices and organizational dynamics. These findings will be used to inform the system design and identify actionable strategies in the organization. The overall aim of this research is to deepen our understanding of effective solutions for improving communication practices and working conditions. It also aims to provide insights into interdisciplinary collaboration and methods for cross disciplinary data sharing.
- Conference PaperThe Agency of Artificial Intelligence in microsocial decision making in the Ministry of Works and Transport: An analysis of the User-AI interaction in U-Turn System(Proceedings of the 22nd European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centered Computing on the Design of Cooperation Technologies – Doctoral Colloquium Contributions, 2024) Leach, JasonAs developing nations seek to increase the use of technology in their governance, the integration of artificial intelligence (AI) in public sector organizations is gaining momentum. While existing research has predominantly explored AI's macro implications, this study investigates its microsocial effects on daily professional practices within public organizations. Focusing on the case of Trinidad and Tobago's Licensing Authority and its implementation of the U-Turn system, this research employs an organizational ethnography approach. By analyzing interviews, observations, and documents, the study aims to understand how employees interact with AI-based technology at the microsocial level. Initial findings highlight the significance of the law in shaping technological usage, with AI often serving as a manifestation of legal mandates. Furthermore, the introduction of AI prompts organizational transformations, necessitating new administrative practices to bridge technological gaps. Ultimately, this study contributes to a deeper understanding of the nuanced interactions between employees and AI systems in public sector decision-making processes, shedding light on the evolving dynamics of organizational practices and knowledge construction.
- Conference PaperDesign of Data Literacy Assets-based Learning Strategies with Marginalized Communities Inspired by Paulo Freire’s Pedagogy(Proceedings of the 22nd European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centered Computing on the Design of Cooperation Technologies – Doctoral Colloquium Contributions, 2024) Brito, Luciana Sá; Santos, Juliana Baptista dos França; Vivacqua, Adriana SantarosaThis article presents the design of an ethnographic investigation through action research to propose a participatory educational design for teaching and learning data literacy (DL). We were inspired by the Paulo Freire method, which is collaborative in its philosophy and design. The proposal unites universities, social movements, public authorities, and territories through stages of culture circles. Asset-based design will be the epistemological approach for building and evaluating a learning method. The culture circles will occur in Complexo do Alemão Favelas, Rio de Janeiro, and may be extended to other communities.
- Conference PaperUnderstanding the changes in railway maintenance work: a sociotechnical perspective(Proceedings of the 22nd European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centered Computing on the Design of Cooperation Technologies – Doctoral Colloquium Contributions, 2024) Lauferon, AlexisRailway maintenance work is relatively unknown to the general public, and sociologists have shown little interest in it. It is an outdoor job, punctuated by interventions, equipped with a lot of artifacts and distributed on the rails. This paper presents my PhD work, at the intersection between the concerns of the sociology of work, concerned with studying and characterizing this professional activity, and the CSCW, particularly around the method of technology probes and discussions between ethnography and design.
- Conference PaperAnalysing and visualising the rhythms and flows of hybrid work(Proceedings of the 22nd European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centered Computing on the Design of Cooperation Technologies – Doctoral Colloquium Contributions, 2024) Gerbl, JenniferFollowing the COVID-19 pandemic, there has been a growth in hybrid work arrangements in organisations. With this greater flexibility, hybrid workgroups face the challenge of increasingly complex levels of coordination, communication, and articulation work to organise the flow of work. To understand how these recent transformations shape the ways in which collaborative joint work takes place, the aim of this research is to provide more contextual analyses and rich visualisations of the rhythms and flows of joint work for hybrid workgroups. The exploratory study investigates the flow of synchronous work, the work locations and how the composition of workgroup members influences the daily work organisation. It explores the complex assemblages of people, technologies, and work contexts with a focus on the transitions between physical and digital workspaces. This requires novel methods capable of providing contextual richness over a long period. Hence, one aspect of this work is to address the methodological challenge of combining rich ethnographic data and methods with the scale of digital trace data analytics and computational methods. A longitudinal diary study will be conducted, designed to act as a bridge between both approaches, which will be enriched with digital trace data from selected collaboration systems.
- Conference PaperWhat remains of containment? Evolution of artifact ecologies in civil security organizations(Proceedings of the 22nd European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centered Computing on the Design of Cooperation Technologies – Doctoral Colloquium Contributions, 2024) Formentini, LisaCrisis situations often led to profound professional transformations in terms of resources and practices. For example, COVD-19 has had major impacts on work environments with measures such as mandatory mask wearing, social distancing and containment episodes. Civil protection organizations (firefighters, emergency operations, healthcare) have not returned to their pre-confinement set-up since the end of the pandemic: their collaborative tools and professional practices (i.e. regular introduction of teleworking, new inter-departmental communication tools), that is their artifact eccologies, have evolved. My research aims to develop a better characterization of these evolutions by documenting and analyzing the evolutions of the ecologies of hardware and software artifacts of civil protection organizations, while and after the lockdown period. To achieve this, my study uses a qualitative research strategy based on semi-directive interviews and practical observations of inter-service training sessions. The lessons learnt from this aim at providing guidance for dealing with changes during crisis situations in the context of long term cooperating organizations and their associated ecologies of artifacts.
- Conference PaperCritical Perspectives of Infrastructures in the Field of Migrant Reception(Proceedings of the 22nd European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centered Computing on the Design of Cooperation Technologies – Doctoral Colloquium Contributions, 2024) Corieri, IsabellaThis position paper discusses the convergence of literature on information infrastructures, critical theories of information and work relating to the field of reception in the context of migration. With evidence from existing literature and the preliminary findings of a pilot study based in Italy, the work of individuals and organizations within the field of migration is often filled with multi-faceted points of social support that are deeply embedded within one another. These points of social support pertain to employment, housing, food security, legal aid, language learning and so much more. Furthermore, those that are of migration background and seeking various forms of social support are entitled to the information they need in order to actively participate in their locality. Therefore, how do the systems involved in this work embody equity and inclusion? By specifically studying the information infrastructures involved in this work, one can gain perspective on the dynamic elements and practices of reception work and its reliance on technology and communication across a larger network of social support providers.
- Conference PaperSocial Media Influencers and Consumer Behavior: Online Shopping Trends among Saudi Women(Proceedings of the 22nd European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centered Computing on the Design of Cooperation Technologies – Doctoral Colloquium Contributions, 2024) Alhomaid, HadeelThrough empirical investigations of collaborative practices, this research seeks to dissect the influence of social media influencers on the online shopping behaviours of Saudi women, a topic that has been relatively understudied in the existing literature. The objective is to advance the domains of CSCW and Human-Computer Interaction (HCI) by investigating the consumer online shopping practices, particularly how they are influenced by social media influencers and cultural contexts. It aims to understand how cultural and technical aspects impact digital shopping experiences in this specific context. Saudi Arabia, known for its unique blend of traditional and contemporary elements, provides an excellent context for studying the impact of the design and influencer marketing on women’s online shopping purchase decisions. The study explores the impact of cultural perspectives, especially from Saudi Arabian culture, on HCI design with the goal of improving the inclusivity and worldwide relevance of technological solutions. This research strengthens the field of HCI by highlighting the need of considering cultural sensitivity in design. Moreover, it enriches our understanding of consumer behaviours across different global contexts, emphasizing the insights from non-Western perspectives such as those in Saudi Arabia.